International Patient FAQ

  • What language does the staff speak? Will I have trouble in communication?

    English is widely spoken in India and Tamilnadu. It is one of the official languages. In case you need help in your own language, you will be arranged an interpreter.

  • What kind of meals do I get?

    The hospital provides south Indian foods for you and meals provided here are well balanced and designed according to general health.

  • What is the temperature like in India?

    Chennai is located at the Bay of Bengal, the state of Andhra Pradesh bordering from northwest, and the states of Kerala and Karnataka on its western side. Being situated in the tropical zone, Chennai has a hot and humid climate. The hottest months are from May to July with maximum temperatures 38-42 °C (100-107 °F), and the coolest period is from December to January, with minimum temperatures 18-20 °C (64-68 °F).

  • When will I meet my doctor?

    Depending on your arrival, you will meet your doctor either on the same day you come, or the next day, as soon as it is convenient for you.

  • What facilities does the hospital have in place specifically for the international patients?

    An International Patient Hostess will take care of the well-being of the customer; organize an interpreter, transport to and from the airport, set the appointments and schedules, introduce travelling options etc.

  • What services hospital offers for international patients?

    We want all our patients to feel safe, comfortable and taken good care of and feel- at home in Firm Hospitals.

  • Is there any charge for the services provided by the international help desk?

    TThere is no extra charge for the services provided by the international relations desk. The International Patient Hostess will take care of the customer regarding any questions or problems that may arise..

  • What shall I bring with me?

    Please do take all your medical records,the results of the examinations and CD’s containing the X-rays, CTs and MRIs concerning your medical status. Also, please bring a list of all medications and herbal remedies you are currently taking.

  • Once I am medically accepted and financially cleared, what next?

    Once the doctor has met you and has the medical records and examinations needed for planning the proper procedure for you, we can immediately start to prepare your treatment, operation or medication.

Testimonials

    Mrs. Bhavani Vasudevan

    I am mother of Aswathy Vasudevan, who was admitted here for the delivery. Her due date was Jan 18th, but as she developed mild complication, she was admitted on 29/12/17. Here I would like to mention

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    Mrs. Bhavani Vasudevan

    Thanking Words

    Highly satisfied. A Multi-analytic approach by all the hospital Staff and Doctors. Special thanks to all the nurses for very caring approach and on time attention. Thanks to the hospital’s top-norm

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    Thanking Words

    Mrs. Priyanka Vijay

    Thank you very much Doctor for all the support and guidance. Whenever I call you, even at we hours you have been so kind to guide me all over the call and always supported me. Sincere thanks to refer

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    Mrs. Priyanka Vijay

    Mrs. Udaya Shirish

    To text few lines about Dr. Mala raj and her sub-ordinates, am short of words to express because your hospital is the only hospital which gives the experience of word Hospitality. Mala mam is blessed

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    Mrs. Udaya Shirish

    Mrs. Porkodi

    Most dedicated Doctor I have ever seen Mrs. Mala raj madam, her kind advice and attention towards the patients as excellent. Timely service and timely attention us main factor for the success of Firm

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    Mrs. Porkodi